Shipping & Delivery
Shipping & Times (PLEASE READ!!!)
**UPDATE** Shipping costs by USPS and UPS have increased as of January 2016. USPS rates have gone up on average 9.5%. You will notice that in some cases UPS is less than Priority Mail. We do our best to offer options to you, however, at time of shipping, we will ship your package using the method that mirrors our cost of shipping the package, unless we are aware of certian requirements by the customer. Our website does not calculate dimensional weight and our boxes are large/oversized, so dimensional weight is what Hoopologie is billed for on every package. Please direct questions about shipping to our email at firstname.lastname@example.org
**All shipping time frames listed (Priority Mail 1-day, 2-day, 3-day, etc.) on the site are estimates and NOT a guarantee time of delivery, order volume, weather and other natural events can cause a package to be delayed in transit. If you need an order expedited with a guarantee delivery date please select UPS Next Day Air or UPS 2nd Day upon checkout, if the order is placed after 12:00pm MST, we CANNOT guarantee the order will be shipped THAT SAME DAY. Priority Mail shipping is NOT considered Expedited and is not treated as such! These orders go into our order queue and are shipped out in the order that they are received. Typical processing time for an order is 1-3 business days. We ship Monday through Thursday with the exception of U.S. observed holidays and some family vacation dates.
*We are NOT responsible for incorrect addresses provided and missed delivery attempts to your address. If UPS attempts to deliver your package three times and the recipient is not available, thus causing the package to be returned to us, the recipient will be responsible for the return transportation charges billed to Hoopologie. If the recipient notifies UPS of an address change, the recipient will be responsible for the $12.50 address change surcharge.
Pickup at the Warehouse (Boulder, CO)
We are located in Boulder, CO. If you are in the area you may pick up your order to save on shipping. We do not have a storefront so we cannot accommodate walk-in customers. Please place your order via our website and let us know in the "comments section" at checkout that you would like to pick the order up in person. Please allow us time to prepare the order. We will notify you via email/phone when your order is ready. Please note that Boulder County sales tax rates apply for pick up.
Below is a map that shows the estimated time of delivery from Boulder, CO once your order has shipped.
WE WILL BE CLOSED THE FOLLOWING HOLIDAYS and VACATION DATES:
|Memorial Day||May 28, 2018|
|Independence Day||July 4, 2018|
|Labor Day||September 3, 2018|
|Thanksgiving||November 19-23, 2018|
|Christmas & Christmas Break||December 24th-28th, 2016|
|New Years & New Years Eve||December 31st 2015 - January 4th, 2019|