Ordering Information & Policies

General

ADDING ON TO AN ORDER: In most occasions we can combine two orders if the order is not already in fulfillment. We cannot guarantee they will be combined, so please be aware that in some cases the order is already in the shipping process and cannot be modified. Add-ons cannot be granted discount codes. In order to streamline processes and maintain accuracy, please place a new order via our website.

DISCOUNT CODES: Discount codes must be used at the time of purchase. Sorry, we cannot modify your order with a discount code after it has been placed.

COLORS: Our products are photographed outside in direct sunlight or inside a light box.  Often most colored objects vary due to indoor or outdoor light sources. These colors can also vary greatly depending on your screen settings. If you are particular about color and need to see it first, please order/request samples of it before purchasing, or reach out to us on instagram for an up close video. We do not reimburse shipping costs for a return due to color.

PRODUCT USE DISCLAIMER:  Our products are manufactured for the purpose of making hoops.  The information on this website is directed towards the success of the hoopmaker, it is not described with technical specifications for industrial/alternative applications, however in some cases we can provide that to you upon request.  Users must make their own determination that their use of our product is safe, legal and technically suitable for their intended applications.  We sell samples and we highly recommend you order samples to test the product before purchasing.  If you place an order and the product is not applicable to your intended use, you may return it for a full refund of the product only (we will not reimburse shipping to and from the recipient).

 

 Lost/Damaged Packages

  • Shipments should be inspected immediately upon receipt for completeness.
  • Please notify Hoopologie as soon as any loss or damage is discovered.
  • Please provide a complete description of all lost or damaged items, including the damaged box, with photos so that we can file a claim with the carrier.
  • If your package is lost or damaged, Hoopologie will proceed to file a loss claim with the carrier.   Should you need to contact us regarding a lost or damaged shipment, please email [email protected]
  • Hoopologie automatically insure packages up to $100. This does not guarantee you a replacement immediately if a package has been confirmed lost. We will need to file a claim and wait for the investigation to be completed before replacing the package. You always have the option of placing the order again (if all items are in stock) to be shipped out immediately, but you will be responsible for the entire cost of the replacement.  If your order is high value, please contact us to add additional insurnace and signature required on the shipment.
  • We are not responsible for packages once they leave our warehouse. 

 

Warranty & Returns

Return Policy, Refunds and Cancellations and Restocking Fees:

  • Hoopologie has a 30 day return window from the date of purchase, product must be in re-sellable condition for a full refund (not used).
  • Returns outside of 30 days are granted on a case by case basis and are eligible for partial credit depending on the condition of the product.
  • To return an item, please email us your request at [email protected]. Once we receive your request, we will respond with an RMA number and prepaid shipping label - With the exception of damage or fault on the part of Hoopologie LLC, we will deduct the return label cost from your refund.  
  • You may ship the items back using your own shipping method or you may use the prepaid shipping label emailed to you.   If you choose to return the item using your own shipping method, please make sure to mark the outside of the box with your RMA number. 
  • It is encouraged that you use a traceable and insured shipping method as Hoopologie is not liable for issues with shipping carriers. 
  • We will instruct you on the best way to ship your product back to us. Hoops, tubing, and/or tape must be shipped properly to not cause damage in transit.  If we ship you a hoop with a slip cover over it to protect the tape, we expect that the same care is used in shipping the hoop back to us.  We also expect the customer to use a proper sized box, and coil hoops down safely.  We have recieved many damaged hoops back to our warehouse, a little extra care goes a long way.
  • Product must be unused and stored in a clean, dry, room temperature environment, free of pet hair and cigarette smoke.  Tubing/hoops must be return in their original condition, free of scratches, nics, and visible wear.
  • Hoopologie will cover freight cost for any items returned that are defective or picked in error AND will cover freight costs for replacement items under these circumstances.  
  • Hoopologie will not cover shipping costs for items returned for exchanges and returns if the customer has changed their mind or preference in color, style, size, etc., and will not cover shipping associated with the exchanging of items under these circumstances. (color variations occur due to monitor and device settings)
  • 15% Restocking fees are assesed on a case by case basis,  and mostly apply for custom hoop orders that cannot be resold in a timely manner or in some cases at all (due to the condition they are returned in).

Refunds

  • Once your return has been received, your refund will be issued in the original form of payment within 2-3 business days. You will be notified via email when this transaction has taken place.  Our merchant processor does not allow for a refund to a different form of payment.
  • Please note that banking institutions may require additional days to process and post this transaction to your account once they have received the information from us.
  • The credit may not show up until your credit card's next monthly billing cycle.

Cancellations

  • All orders are automatically processed via our merchant processor and sent for shipment as soon as they are placed. During this process we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we are unable to do it free of charge after a certain point. We adhere to the following cancellation policy:
  • If you cancel your order after it has been shipped, the cancellation will have to be treated as a Return with all applicable fees.

Delivery Issues

  • Orders which are "refused at delivery" or "incomplete address" will be assessed all of the applicable fees listed above - including restocking, cancellation and other applicable fees.
  • ADDRESS VERIFICATION is very important to the shipping department.  We will not ship any order that does not validate with our carriers, and we will contact you if your address will not validate, first via email, then via text message.  Please make sure your address is correct on the order as our system is automated and the order will ship to the exact address on the order confirmation. 

 
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 Warranty Policy for Hoops and Supplies

  • At Hoopologie, we are committed to ensuring your satisfaction with our products. Upon receiving your order, we kindly ask that you inspect your hoop to confirm it meets your expectations.

    Handcrafted Quality Each hoop is meticulously handcrafted and made-to-order by our skilled Hoopsmith Team. Given the custom nature of our products, we urge you to carefully select the size, diameter, and color to suit your preferences. Our hoops are crafted with utmost attention to detail, ensuring they arrive in perfect condition. If you have any questions, please refer to the included care instructions or contact us at [email protected].

    Satisfaction Guarantee We take pride in our craftsmanship and guarantee that your hoop will be delivered in excellent condition. Should you be unsatisfied with your custom-made hoop, we offer exchanges. Please note that we cannot cover shipping costs for exchanges due to personal preference.

    Warranty Coverage Hoopologie guarantees the craftsmanship of our hoops for 90 days from the date of purchase. If your hoop breaks within this period, we will repair or replace it at no additional cost. However, certain conditions apply:
    Taped Hoops: Normal wear and tear is expected over time and does not qualify for returns or exchanges.
    Kinked Hoops: Damage due to aggressive use or improper storage (e.g., coiling the hoop too tightly) is not covered.
    Heat Damage: Exposure to heat while the hoop is collapsed can lead to warping and should be avoided.

    For warranty claims, we cover one-way domestic shipping within the U.S. Unfortunately, we cannot cover international shipping costs for warranty items, so please consider this when ordering custom products from the United States.

    Bulk Supplies Warranty and Manufacturing Variations  We value our customers and strive to support your journey as a successful hoopmaker. Please inspect your shipment carefully upon arrival and notify us immediately if any discrepancies are found.

    Due to large-scale manufacturing, slight variations and imperfections may occur:

    • Tape rolls may have width variations or unseen defects; batch color differences are normal and not defects. Exact pigment shades cannot be guaranteed across batches.
    • Tubing may vary in inner diameter, leading to tighter fits. Color variations are due to pigment differences, supplier changes, or ingredient shortages. Hoopologie strives for consistency but has adapted to supply disruptions since 2020, thus these challenges cannot be consididered defects in our industry as they simply cannot be avoided.

    If you encounter a defective roll of tape, contact us promptly, and we will work to resolve the issue.

    Helpful Resources For tips on managing tight tubing and enhancing your hoop-making skills, please visit our Hoopmakers University.

    We are dedicated to providing high-quality products and exceptional customer service. Your satisfaction is our priority.

     

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     Lost/Damaged Packages

    • Shipments should be inspected immediately upon receipt for completeness.
    • Please notify Hoopologie as soon as any loss or damage is discovered.
    • Please provide a complete description of all lost or damaged items, including the damaged box, with photos so that we can file a claim with the carrier.
    • If your package is lost or damaged, Hoopologie will proceed to file a loss claim with the carrier.   Should you need to contact us regarding a lost or damaged shipment, please email [email protected]
    • Hoopologie automatically insure packages up to $100. This does not guarantee you a replacement immediately if a package has been confirmed lost. We will need to file a claim and wait for the investigation to be completed before replacing the package. You always have the option of placing the order again (if all items are in stock) to be shipped out immediately, but you will be responsible for the entire cost of the replacement.  If your order is high value, please contact us to add additional insurnace and signature required on the shipment.
    • We are not responsible for packages once they leave our warehouse. 

     

     

    Copyright

    Content, Sites, as well as the selection and arrangement thereof, are the sole property of Hoopologie and/or its licensors and are protected by patent, copyright, trademark and other intellectual property laws and may not be used except in accordance with Hoopologie's Terms of Use or with Hoopologie's express written consent. Any content owned by Hoopologie's licensors may be subject to additional restrictions. Except as expressly provided in these Terms of Use, no part of the Site or Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way to any other computer, server, Web site or other medium for publication or distribution or for any commercial enterprise, without Hoopologie’s express prior written consent.

    Trademark

    The HOOPOLOGIE, HOOPOLOGIE LOGO Design, HOOPOLOGIE Culture of Flow marks are registered at U.S. Patent and Trademark Office.  All trademarks, service marks, trade names, logos and trade dress, whether registered or unregistered (collectively the "Marks") that appear on the Sites are proprietary to Hoopologie or such Marks' respective owners. You may not display or reproduce the Marks other than with the prior written consent of Hoopologie, and you may not remove or otherwise modify any trademark notices from any Content. The Marks are protected by trademark, trade dress, copyright, and various other intellectual property rights and unfair competition laws. In addition, all page headers, custom graphics, button icons, and scripts are trademarks, service marks, trade names and/or trade dress of Hoopologie or their respective owners, and may not be copied, imitated, or used, in whole or in part, without the prior written permission of Hoopologie.