Terms and Conditions

 

General

BACKORDERS: On occasion we will backorder a small item on your order if we know if will be shipped out within 1 week. Most occasions we will offer you a substitution first if the backorder is tubing. We do not backorder ANY tubing. The item will be removed from your order and you will need to reorder when it becomes available. We reserve the right to cancel your backorder and refund your money at our discretion.

ADDING ON TO AN ORDER: In most occasions we can combine two orders (IF THEY HAVE NOT ALREADY BEEN PACKED). We cannot guarantee they will be combined, so please be aware that in some cases the order is already in the shipping process and cannot be modified. Add-ons cannot be granted discount codes. In order to streamline processes and maintain accuracy, you must place a new order via our website. We do not accept phone orders or orders via emails.

DISCOUNT CODES: Discount codes must be used at the time of purchase. Sorry, we cannot modify your order with a discount code after it has been placed.

COLORS: Our products are photographed outside in direct sunlight. These colors vary greatly depending on your monitor settings. If you are particular about a color and need to see it first, please order/request samples of it before purchasing. We do not reimburse shipping costs for a return due to color.

Lost Packages or Damaged Packages

Shipments should be inspected immediately upon receipt for completeness. Please notify Hoopologie as soon as any loss or damage is discovered. Please provide a complete description of all lost or damaged items. If your package is lost or damaged, Hoopologie will proceed to file a loss claim with the carrier. Should you need to contact us regarding a lost or damaged shipment, please email info@hoopologie.com

***PLEASE READ*** Hoopologie automatically insure packages up to $100. This does NOT guarantee you a replacement immediately if a package has been confirmed lost. We will need to complete our claim with the carrier BEFORE replacing the package. You always have the option of placing the order again (if all items are in stock) to be shipped out immediately, but you will be responsible for the entire cost of the replacement. Once we have confirmation that we will be reimbursed for the lost package we will refund you the same amount we are reimbursed by the carrier. *We are NOT responsible for any lost or stolen packages once they leave our warehouse. If you are concerned about the package arriving safely please choose UPS on checkout, and request in the comments box to have signature required as an option.

Warranty & Returns

Returns

WE ARE UNABLE TO ACCEPT RETURNS ON CUT TUBING (ANYTHING LESS THAN A 100 FOOT COIL). Certain situations will be evaluated on a case by case basis and will incur a RESTOCKING FEE of 20%.

  • *You must contact Hoopologie for a Return Authorization BEFORE shipping a package back to us. We will instruct you on the best way to ship. Do not ship your package back to us without a return authorization.
  • *Tape & Tubing must be unused and stored in a clean, dry, room temperature environment, free of pet hair.
  • *Tubing and hoops must be return in their original condition, free of scratches, nics, and visible wear that comes from the hoop being dropped on concrete, etc.
  • *Hoopologie WILL cover freight cost for any items returned that are defective or picked in error AND will cover freight costs for replacement items under these circumstances.
  • *Hoopologie WILL NOT COVER FREIGHT COSTS for items returned for exchanges and returns if the customer has changed their mind or preference in color, style, type, etc., and WILL NOT cover freight costs associated with the exchanging of items under these circumstances. (COLOR VARIATIONS MAY OCCUR DUE TO MONITOR SETTINGS)

Refunds

***NO REFUNDS GIVEN AFTER 90 DAYS, ONLY STORE CREDIT***

Once your package has been received, your refund will be issued in the original form of payment within seven business days. You will be notified via email when this transaction has taken place. Please note that banking institutions may require additional days to process and post this transaction to your account once they have received the information from us. The credit may not show up until your credit card's next monthly billing cycle.

Warranty for Individual Hoops - Please Read

Hoopologie wants you to love your hoop, but we expect you to make sure the hoop is right for you. You will need to inspect your hoop carefully IMMEDIATELY to make sure it is exactly what you ordered. If you choose to sand your hoop then the WARRANTY is void. We do not accept returns for sanded hoops. The return window for Individual Hoops is 14 days from the date of purchase. No Exceptions.

Warranty - Bulk Tubing & Tape & Tools

Hoopologie warrants its products to be free from defect and workmanship for 30 DAYS. You must inspect your shipment thoroughly and inform us immediately if something is mis-picked or incorrect. If Hoopologie determines that the product is defective and the products have been stored and applied according to Hoopologie standards, then the product will be replaced at no charge. Unused tape and tubing should be stored in a clean and dry environment at room temperature. All Hoopologie hoops & products are made of only high quality materials and go through rigorous quality control steps to ensure you receive the best workmanship. We want you to love your hoop supplies!Kinked, creased, or bent tubing is not covered by the warranty. Most normal hooping, even strong impacts, won’t kink the tubing. There is a significant chance that you could kink your hoop with aggressive hooping tricks or while attempting to coil the hoop down for storage. Exposure to heat when the tubing is collapsed can cause the tubing to warp and should be avoided.

Warranty Information - Lightwaves LED Hoops by Hoopologie

All Hoops have a Limited Warrantee for 180 days from date of purchase to the original purchaser. Proof of purchase is necessary for any and all warranty work and must accompany any hoop for warrantee repair. The warrantee does not include kinked or broken tube, water damage, heat damage, obvious abuse to the hoop or lost or broken remote control units, or damage to strip lights for any continuous hoops. Returning the hoop for repair and any associated fees is the responsibility of the owner, repaired hoops will be returned to the customer at our expense using USPS Standard Post or Standard UPS (warranty only apples to US customers). Warranty repair is a priority and is normally returned to the customer within 24-48 hours. Batteries are not warranted.

Lost Packages or Damaged Packages

Shipments should be inspected immediately upon receipt for completeness. Please notify Hoopologie as soon as any loss or damage is discovered. Please provide a complete description of all lost or damaged items. If your package is lost or damaged, Hoopologie will proceed to file a loss claim with the carrier. Should you need to contact us regarding a lost or damaged shipment, please email info@hoopologie.com

***PLEASE READ*** Hoopologie automatically insure packages up to $100. This does NOT guarantee you a replacement immediately if a package has been confirmed lost. We will need to complete our claim with the carrier BEFORE replacing the package. You always have the option of placing the order again (if all items are in stock) to be shipped out immediately, but you will be responsible for the entire cost of the replacement. Once we have confirmation that we will be reimbursed for the lost package we will refund you the same amount we are reimbursed by the carrier. *We are NOT responsible for any lost or stolen packages once they leave our warehouse. If you are concerned about the package arriving safely please choose UPS on checkout, and request in the comments box to have signature required as an option.

Countries We Ship To

Our website is currently accepting all international orders! We have shipped to six continents. If you are an international customer and you have questions regarding a shipment, please send us an email at info@hoopologie.com

SPECIAL NOTICE REGARDING CANADA:

Shipments to Canada are subject to Canadian import duties, sales taxes (general and provincial). and UPS brokerage fees. Note that only "Canada Standard" shipments are subject to UPS brokerage fees (see 2nd table below). UPS "Expedited" & "Express" are not. Hoopologie does NOT collect taxes or brokerage fees in advance. In some cases, the sum of Canadian taxes and UPS brokerage fees may approach the value of the tape ordered.

Please review the TWO tables below to help you anticipate the amount of duties, taxes, and fees you will have to pay UPS to take delivery of your package. It is YOUR responsibility to know the amount of these taxes and duties. Hoopologie will NOT accept return of refused packages and will NOT issue refunds on orders to Canada. Unfortunately, we have been burned by those who declined to pay the taxes and refused their packages, causing us to eat the costs of shipping and brokerage fees both ways! This is why we have had to adopt this rigid policy.

WHEN TO PAY: When your package enters customs in Canada, UPS will call you and tell you what duties, taxes and brokerage fees are due. They will ask you then if you want to pay them with a credit card in advance. If you don't, you'll have to pay an additional "COD" fee upon delivery.

The Content, Sites, as well as the selection and arrangement thereof, are the sole property of Hoopologie and/or its licensors and are protected by patent, copyright, trademark and other intellectual property laws and may not be used except in accordance with Hoopologie's Terms of Use or with Hoopologie's express written consent. Any content owned by Hoopologie's licensors may be subject to additional restrictions. Except as expressly provided in these Terms of Use, no part of the Site or Content may be copied, reproduced, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted or distributed in any way to any other computer, server, Web site or other medium for publication or distribution or for any commercial enterprise, without Hoopologie’s express prior written consent.

Trademark

All trademarks, service marks, trade names, logos and trade dress, whether registered or unregistered (collectively the "Marks") that appear on the Sites are proprietary to Hoopologie or such Marks' respective owners. You may not display or reproduce the Marks other than with the prior written consent of Hoopologie, and you may not remove or otherwise modify any trademark notices from any Content. The Marks are protected by trademark, trade dress, copyright, and various other intellectual property rights and unfair competition laws.

In addition, all page headers, custom graphics, button icons, and scripts are trademarks, service marks, trade names and/or trade dress of Hoopologie or their respective owners, and may not be copied, imitated, or used, in whole or in part, without the prior written permission of Hoopologie.

The HOOPOLOGIE, HOOPOLOGIE LOGO Design, HOOPOLOGIE Culture of Flow marks are registered at U.S. Patent and Trademark Office