Warranty for Individual Hoops - Please Read
Hoopologie wants you to love your hoop, but we expect you to make sure the hoop is right for you. You will need to inspect your hoop carefully IMMEDIATELY to make sure it is exactly what you ordered. If you choose to sand your hoop then the WARRANTY is void. We do not accept returns for used hoops. If your hoop is scratched or has visible signs of use, it is not returnable.
A refund for the full amount of the item paid will be issued once the item(s) has been received and inspected. Original shipping paid will NOT be refunded. Item(s) returned for reasons other than damage must be returned in the original condition. If the item(s) are received with noticeable damage and/or wear from suspected use, a 20% restocking fee will be deducted from your refund. Additional shipping costs associated with item(s) returned for any reason other than damage will not be refunded. Returns will not be accepted or refunded beyond 10 business days from the date of delivery. (POLICY UPDATED 5/15/17)
All hoops are measured via outer diameter (OD). Inner diameter (ID) can be measure upon request if the shop is informed of such measurement preferences prior to order placement. Hoopologie will not accept returns or exchanges based on outer diameter to inner diameter measurement discrepancies that were not discussed prior to an order being placed. (POLICY UPDATED 5/15/17)
Warranty - Bulk Tubing & Tape & Tools
Hoopologie warrants its products to be free from defect and workmanship for 30 DAYS. You must inspect your shipment thoroughly and inform us immediately if something is mis-picked or incorrect. If Hoopologie determines that the product is defective and the products have been stored and applied according to Hoopologie standards, then the product will be replaced at no charge. Unused tape and tubing should be stored in a clean and dry environment at room temperature. All Hoopologie hoops & products are made of only high quality materials and go through rigorous quality control steps to ensure you receive the best workmanship. We want you to love your hoop supplies! Kinked, creased, or bent tubing is not covered by the warranty. Most normal hooping, even strong impacts, won’t kink the tubing. There is a significant chance that you could kink your hoop with aggressive hooping tricks or while attempting to coil the hoop down for storage. Exposure to heat when the tubing is collapsed can cause the tubing to warp and should be avoided.