Warranty

 

Warranty for Individual Hoops - Please Read

Hoopologie wants you to love your hoop, but we expect you to make sure the hoop is right for you. You will need to inspect your hoop carefully IMMEDIATELY to make sure it is exactly what you ordered. If you choose to sand your hoop then the WARRANTY is void. We do not accept returns for used hoops. If your hoop is scratched or has visible signs of use, it is not returnable. The return window for Individual Hoops is 14 days from the date of purchase. No Exceptions.

Warranty - Bulk Tubing & Tape & Tools

Hoopologie warrants its products to be free from defect and workmanship for 30 DAYS. You must inspect your shipment thoroughly and inform us immediately if something is mis-picked or incorrect. If Hoopologie determines that the product is defective and the products have been stored and applied according to Hoopologie standards, then the product will be replaced at no charge. Unused tape and tubing should be stored in a clean and dry environment at room temperature. All Hoopologie hoops & products are made of only high quality materials and go through rigorous quality control steps to ensure you receive the best workmanship. We want you to love your hoop supplies!  Kinked, creased, or bent tubing is not covered by the warranty. Most normal hooping, even strong impacts, won’t kink the tubing. There is a significant chance that you could kink your hoop with aggressive hooping tricks or while attempting to coil the hoop down for storage. Exposure to heat when the tubing is collapsed can cause the tubing to warp and should be avoided.

Warranty Information - Lightwaves LED Hoops by Hoopologie

All Hoops have a Limited Warranty for 180 days from date of purchase to the original purchaser. Proof of purchase is necessary for any and all warranty work and must accompany any hoop for warranty repair. The warranty does not include kinked or broken tube, water damage, heat damage, obvious abuse to the hoop or lost or broken remote control units, or damage to strip lights for any continuous hoops. Returning the hoop for repair and any associated fees is the responsibility of the owner, repaired hoops will be returned to the customer at our expense using USPS Standard Post or Standard UPS (warranty only apples to US customers). Warranty repair is a priority and is normally returned to the customer within 24-48 hours. Batteries are not warranted.