Shipping & Delivery
Shipping & Times (PLEASE READ!!!)
**UPDATE** Shipping costs by USPS and UPS have increased as of January 2016. USPS rates have gone up on average 9.5%. You will notice that in some cases UPS is less than Priority Mail. We do our best to offer options to you, however, at time of shipping, we will ship your package using the method that mirrors our cost of shipping the package, unless we are aware of certian requirements by the customer. Our website does not calculate dimensional weight and our boxes are large/oversized, so dimensional weight is what Hoopologie is billed for on every package. Please direct questions about shipping to our email at email@example.com
**All shipping time frames listed (Priority Mail 1-day, 2-day, 3-day, etc.) on the site are estimates and NOT a guarantee time of delivery, order volume, weather and other natural events can cause a package to be delayed in transit. If you need an order expedited with a guarantee delivery date please select UPS Next Day Air or UPS 2nd Day upon checkout, if the order is placed after 12:00pm MST, we CANNOT guarantee the order will be shipped THAT SAME DAY. Priority Mail shipping is NOT considered Expedited and is not treated as such! These orders go into our order queue and are shipped out in the order that they are received. Typical processing time for an order is 1-3 business days. We ship Monday through Thursday with the exception of U.S. observed holidays and some family vacation dates.
*We are NOT responsible for incorrect addresses provided and missed delivery attempts to your address. If UPS attempts to deliver your package three times and the recipient is not available, thus causing the package to be returned to us, the recipient will be responsible for the return transportation charges billed to Hoopologie. If the recipient notifies UPS of an address change, the recipient will be responsible for the $12.50 address change surcharge.
Pickup at the Warehouse (Boulder, CO)
We are located in Boulder, CO. If you are in the area you may pick up your order to save on shipping. We do not have a storefront so we cannot accommodate walk-in customers. Please place your order via our website and let us know in the "comments section" at checkout that you would like to pick the order up in person. Please allow us time to prepare the order. We will notify you via email/phone when your order is ready. Please note that Boulder County sales tax rates apply for pick up.
Shipping Methods & Cost
We understand that shipping cost is a major factor in your decision to buy tape and tubing. Hoopologie is committed to giving our customers as many options as possible in order to obtain the best rates. Please remember that the shipping costs are based on the weight and DIMENSIONS of your package. While tubing is not heavy, it is bulky and often incurs a surcharge for the oversize package.
We ship both through UPS and US Postal Service. Orders shipped to P.O. Boxes are sent via US Postal Service only. US Postal Service offers Priority Mail in 2-3 business days in the contiguous United States. We will ship Priority Mail to the East coast, Hawaii, Alaska, etc. If you have a preference on shipping method, please contact us at firstname.lastname@example.org and we can provide you with a shipping quote.
Lost Packages or Damaged Packages
Shipments should be inspected immediately upon receipt for completeness. Please notify Hoopologie as soon as any loss or damage is discovered. Please provide a complete description of all lost or damaged items. If your package is lost or damaged, Hoopologie will proceed to file a loss claim with the carrier. Should you need to contact us regarding a lost or damaged shipment, please email email@example.com
***PLEASE READ*** Hoopologie automatically insure packages up to $100. This does NOT guarantee you a replacement immediately if a package has been confirmed lost. We will need to complete our claim with the carrier BEFORE replacing the package. You always have the option of placing the order again (if all items are in stock) to be shipped out immediately, but you will be responsible for the entire cost of the replacement. Once we have confirmation that we will be reimbursed for the lost package we will refund you the same amount we are reimbursed by the carrier. *We are NOT responsible for any lost or stolen packages once they leave our warehouse. If you are concerned about the package arriving safely please choose UPS on checkout, and request in the comments box to have signature required as an option.
INTERNATIONAL CUSTOMERS (PLEASE READ)
We have an impeccable turnaround time for International orders and have shipped to over 60 countries on 7 continents. You can receive an INSTANT shipping quote via our website. Please create an account and add items to the shopping cart. You will have your choice of Priority Mail International or UPS International. If you would like us to research a different carrier, please contact us at firstname.lastname@example.org. Please have your account created and order submitted as a quote so that we can assist you in a timely manner.
If you have questions after creating an account and building your order, contact us when you have completed the steps first. You can submit your order as a quote and we will contact you for payment via Paypal.
***We require that you purchase insurance on ALL international shipments, through the carrier. If in the event a package has been lost, we will submit a claim via the carrier used. We will not replace the package under any circumstances until the investigation has been conducted and we have been reimbursed for shipment lost. We do NOT guarantee delivery of any International packages via United States Postal Office.
***International First Class packages have an average delivery time of 6-8 weeks, please keep that in mind when selecting that option and please understand that we are unable to track the package beyond what is noted by the US Postal Service.
***It is the responsibility of the customer to RESEARCH and UNDERSTAND the import duties put forth by their respective country. We DO NOT research this for you ahead of time and will not notify you of what you will owe by the customs office in your country.
SPECIAL NOTICE REGARDING CANADA:
Please review the TWO tables below to help you anticipate the amount of duties, taxes, and fees you will have to pay UPS to take delivery of your package. It is YOUR responsibility to know the amount of these taxes and duties. Hoopologie will NOT accept return of refused packages and will NOT issue refunds on orders to Canada. Unfortunately, we have been burned by those who declined to pay the taxes and refused their packages, causing us to eat the costs of shipping and brokerage fees both ways! This is why we have had to adopt this rigid policy.
WHEN TO PAY: When your package enters customs in Canada, UPS will call you and tell you what duties, taxes and brokerage fees are due. They will ask you then if you want to pay them with a credit card in advance. If you don't, you'll have to pay an additional "COD" fee upon delivery.
Flow Apparel INTERNATIONAL ORDERS~ Items are shipped via USPS Priority mail which includes tracking and insurance. Ship times can vary from country to country, and if they get held up in customs or not. Please know your country's shipping policies and import taxes. Harmonic Threads is NOT responsible for any tax/customs charges. What you pay us is strictly for the shipping cost only.
If you prefer a shipping company other than USPS, please contact me before you purchase so we can make arrangements and corrected shipping charges.
Once a package has been shipped it is out of my control and in the hands of USPS. If a package has been lost or damaged during transit- please contact me within 48 hours to work out a claim.
If a package is lost in transit, we will provide a 50% off coupon to repurchase your order, we do not do refunds on missing packages. We are not a major company like Amazon, thank you for understanding.
Purchaser is responsible for providing the correct shipping address. If an error has been made, purchaser is responsible for any re-routing fees or extra shipping costs that may occur from said error.
Below is a map that shows the estimated time of delivery from Boulder, CO once your order has shipped.
WE WILL BE CLOSED THE FOLLOWING HOLIDAYS and VACATION DATES:
|Presidents Day Week||Feb 17-24th, 2017|
|Memorial Day||May 30, 2016|
|Independence Day||July 4, 2016|
|Labor Day||September 5, 2016|
|Thanksgiving||November 24th, 2016|
|Christmas & Christmas Eve||December 24th-25th, 2016|
|New Years & New Years Eve||December 31st 2015 - January 2nd 2017|