Returns & Warranty Information
WE ARE UNABLE TO ACCEPT RETURNS ON CUT TUBING (ANYTHING LESS THAN A 100 FOOT COIL). Certain situations will be evaluated on a case by case basis and will incur a RESTOCKING FEE of 20%.
WE ARE ALSO UNABLE TO ACCEPT RETURNS ON LED HOOPS or POLYPRO/HDPE HOOPS and BEGINNER/PERMANCE HOOPS. LED HOOPS/POLYPRO/PERFORMANCE/BEGINNER HOOPS ARE MADE TO ORDER AND IT'S SIZE IS CUSTOM TO THE INDIVIDUAL, ALL SALES ARE FINAL ON CUSTOM MADE HOOPS.
- *You must contact Hoopologie for a Return Authorization BEFORE shipping a package back to us. We will instruct you on the best way to ship. Do not ship your package back to us without a return authorization.
- *Tape & Tubing must be unused and stored in a clean, dry, room temperature environment, free of pet hair.
- *Tubing and hoops must be return in their original condition, free of scratches, nics, and visible wear that comes from the hoop being dropped on concrete, etc.
- *Hoopologie WILL cover freight cost for any items returned that are defective or picked in error AND will cover freight costs for replacement items under these circumstances.
- *Hoopologie WILL NOT COVER FREIGHT COSTS for items returned for exchanges and returns if the customer has changed their mind or preference in color, style, type, etc., and WILL NOT cover freight costs associated with the exchanging of items under these circumstances. (COLOR VARIATIONS MAY OCCUR DUE TO MONITOR SETTINGS)
***NO REFUNDS GIVEN AFTER 90 DAYS, ONLY STORE CREDIT***
Once your package has been received, your refund will be issued in the original form of payment within seven business days. You will be notified via email when this transaction has taken place. Please note that banking institutions may require additional days to process and post this transaction to your account once they have received the information from us. The credit may not show up until your credit card's next monthly billing cycle.
Flow Apparel EXCHANGES:
Exchanges or returns must be postmarked within 4 days after the delivery date of the shipment. Please include a note with your name, order number, and size/color of item you are exchanging for, as well as a check or cash for the return shipping. To qualify for exchange, your item must be in its original, unworn condition (other than to try it on), free of pet hair, perfume, smoke or any other odor. I cannot accept exchanges for any items that show signs of being worn or if received after the exchange period. Once the item is received, we will send out your replacement item within one week.
Flow Apparel RETURNS:
Exchanges or returns must be postmarked within 4 days after the delivery date of the shipment. Please include a note with your name, order number, and that you are returning items in the package. To qualify for return, your item must be in its original, unworn condition (other than to try it on), free of pet hair, perfume, smoke or any other odor. I cannot offer refunds for any items that show signs of being worn or if received after the return period. Once the item is received, you will be credited back the full price minus the original shipping cost. We cannot refund shipping. Thank you for your understanding!
International orders: Returns are accepted however we do not do international exchanges.
Warranty for Individual Hoops - Please Read
Hoopologie wants you to love your hoop, but we expect you to make sure the hoop is right for you. You will need to inspect your hoop carefully IMMEDIATELY to make sure it is exactly what you ordered. If you choose to sand your hoop then the WARRANTY is void. We do not accept returns for used hoops. If your hoop is scratched or has visible signs of use, it is not returnable.
A refund for the full amount of the item paid will be issued once the item(s) has been received and inspected. Original shipping paid will NOT be refunded. Item(s) returned for reasons other than damage must be returned in the original condition. If the item(s) are received with noticeable damage and/or wear from suspected use, a 20% restocking fee will be deducted from your refund. Additional shipping costs associated with item(s) returned for any reason other than damage will not be refunded. Returns will not be accepted or refunded beyond 10 business days from the date of delivery. (POLICY UPDATED 5/15/17)
All hoops are measured via outer diameter (OD). Inner diameter (ID) can be measure upon request if the shop is informed of such measurement preferences prior to order placement. Hoopologie will not accept returns or exchanges based on outer diameter to inner diameter measurement discrepancies that were not discussed prior to an order being placed. (POLICY UPDATED 5/15/17)
Warranty - Bulk Tubing & Tape & Tools
Hoopologie warrants its products to be free from defect and workmanship for 30 DAYS. You must inspect your shipment thoroughly and inform us immediately if something is mis-picked or incorrect. If Hoopologie determines that the product is defective and the products have been stored and applied according to Hoopologie standards, then the product will be replaced at no charge. Unused tape and tubing should be stored in a clean and dry environment at room temperature. All Hoopologie hoops & products are made of only high quality materials and go through rigorous quality control steps to ensure you receive the best workmanship. We want you to love your hoop supplies! Kinked, creased, or bent tubing is not covered by the warranty. Most normal hooping, even strong impacts, won’t kink the tubing. There is a significant chance that you could kink your hoop with aggressive hooping tricks or while attempting to coil the hoop down for storage. Exposure to heat when the tubing is collapsed can cause the tubing to warp and should be avoided.
Warranty Information - Lightwaves LED Hoops by Hoopologie
All Hoops have a Limited Warranty for 180 days from date of purchase to the original purchaser. Proof of purchase is necessary for any and all warranty work and must accompany any hoop for warranty repair. The warranty does not include kinked or broken tube, water damage, heat damage, obvious abuse to the hoop or lost or broken remote control units, or damage to strip lights for any continuous hoops. Returning the hoop for repair and any associated fees is the responsibility of the owner, repaired hoops will be returned to the customer at our expense using USPS Standard Post or Standard UPS (warranty only apples to US customers). Warranty repair is a priority and is normally returned to the customer within 24-48 hours. Batteries are not warranted.