Ordering & Payment

 

ORDERING AND PAYMENT

Is it easy to place an order on hoopologie.com?

YES! Our website not only enables you to point, click and purchase, but it also allows you to track an order, access your order history and compile a Wish List. We have optimized our website to allow for quick and efficient searches and filtering.  The checkout process is simple and familiar.  We have created this website to allow you to shop with ease and to minimize frustration during the checkout process.

can I check the status of my order?

Absoultely!  An order confirmation will be mailed to your supplied email address once the order is submitted. The order confirmation will include your order number as well as the approximate order total.   You may check the status of your order at any time by clicking on Your Account, signing in, and selecting Order History. To check the status of any other order email us at orders@hoopologie.com.  

can I change or cancel my order?

If you're having second thoughts about your online order and wish to cancel it, please call or email Hoopologie immediately and we will be able to help you with the cancellation. We can't make changes to an order once it has been placed.

what are my payment options?

We accept Visa, MasterCard, American Express & Discover cards. We accept prepaid credit cards if the card has a billing address attached to it. We also accept Visa Debit cards (Canada and US only). We cannot split payments between credit cards. Please note orders are subject to review.

will my credit card be charged immediately?

No. A pre-authorization will be placed on your credit card that will identify and tag the money for your order. Your credit card will not be charged until your order is shipped. We'll send you an email to let you know when this happens.

can anyone help me with paying for my order on the website?

Hoopologie is able to assist you with payments for orders from Hoopologie.com. We’re available to connect from 12pm - 5pm Mountain Time (MST), Monday through Friday. You can connect with us locally via PHONE or TEXT in Boulder, CO at 303-335-0462. You can also connect with us by sending an email to info@hoopologie.com and you’ll get a response within 24 hours.

 

MY ACCOUNT

Why should I become a registered user?

*To make your life as easy as possible. When you place an order your information will be filled in automatically.

*Quick checkout - super fast and easy checkout process since all of your info is already saved

*Address book -save shipping addresses for yourself, your friends and your family in your personal address book so you avoid typing in their information each time you send a gift

*Be the first to know -if you choose, we'll email you with the latest news. You can sign up for Hoopologie's newsletter on our homepage.

*See your order history - save a full listing of your previous purchases.

 

PRIVACY AND SECURITY

what is your privacy policy?

We value your privacy. Learn more about our privacy policy here.

is ordering over the internet secure?

We've taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. Secure Socket Layer (SSL) encryption is used for every transaction to encrypt the transmissions from our ecommerce servers as well as your computer. SSL encryption works by forming a matched pair, so that your computer and our server send data back and forth in an encrypted format.