International Orders

INTERNATIONAL CUSTOMERS (PLEASE READ)

We have an impeccable turnaround time for International orders and have shipped to over 60 countries on 7 continents.    You can receive an INSTANT shipping quote via our website.   Please create an account and add items to the shopping cart.  You will have your choice of Priority Mail International or UPS International.  If you would like us to research a different carrier, please contact us at info@hoopologie.com.  Please have your account created and order submitted as a quote so that we can assist you in a timely manner.

If you have questions after creating an account and building your order, contact us when you have completed the steps first.  You can submit your order as a quote and we will contact you for payment via Paypal.

***We require that you purchase insurance on ALL international shipments, through the carrier.  If in the event a package has been lost, we will submit a claim via the carrier used.  We will not replace the package under any circumstances until the investigation has been conducted and we have been reimbursed for shipment lost.  We do NOT guarantee delivery of any International packages via United States Postal Office.

***International First Class packages have an average delivery time of 6-8 weeks, please keep that in mind when selecting that option and please understand that we are unable to track the package beyond what is noted by the US Postal Service.

***It is the responsibility of the customer to RESEARCH and UNDERSTAND the import duties put forth by their respective country.  We DO NOT research this for you ahead of time and will not notify you of what you will owe by the customs office in your country.  

SPECIAL NOTICE REGARDING CANADA:

Shipments to Canada are subject to Canadian import duties, sales taxes (general and provincial). and UPS brokerage fees. Note that only "Canada Standard" shipments are subject to UPS brokerage fees (see 2nd table below). UPS "Expedited" & "Express" are not. Hoopologie does NOT collect taxes or brokerage fees in advance. In some cases, the sum of Canadian taxes and UPS brokerage fees may approach the value of the tape ordered.

Please review the TWO tables below to help you anticipate the amount of duties, taxes, and fees you will have to pay UPS to take delivery of your package. It is YOUR responsibility to know the amount of these taxes and duties. Hoopologie will NOT accept return of refused packages and will NOT issue refunds on orders to Canada. Unfortunately, we have been burned by those who declined to pay the taxes and refused their packages, causing us to eat the costs of shipping and brokerage fees both ways! This is why we have had to adopt this rigid policy.

WHEN TO PAY: When your package enters customs in Canada, UPS will call you and tell you what duties, taxes and brokerage fees are due. They will ask you then if you want to pay them with a credit card in advance. If you don't, you'll have to pay an additional "COD" fee upon delivery.